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It is important to keep your documents* up to date, when driving with Ola. Do It Yourself and upload your updated Driver Accreditation, Car Accreditation, Physical Inspection, Motor Injury Insurance, Operator Accreditation or Driver Training documents.
You can simply take a photo of, or scan your updated document/s, to upload into the app.
Do note, you would have also received an SMS alert and/or Email informing you of this impact. You would receive an immediate acknowledgement of receipt once you update your KYC.
However, you may continue to receive messages post submission till we update our records.
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You will receive a confirmation once your KYC is updated.
In case we require any additional details we will get in touch on your registered mobile number or e-mail ID.
*By submitting a copy of your Aadhaar Card to Citibank, you confirm and agree that the Bank has duly explained to you that submission of Aadhaar Card is no longer mandatory and you have the option to submit any one of the above documents towards submission of KYC / proof of address document. Don’t have access to Citibank Online or the Citi Mobile app?
You are providing your Aadhaar card as an officially valid document proof to Citibank voluntarily and hereby authorize Citibank to use your Aadhaar as proof of address/KYC document in accordance with extant rules and regulations. Citi Mobile App is available on both android & i OS platforms.
Please refer the section - "What documents do I need to submit? Please note: While submitting the KYC documents, please ensure that the address mentioned in your submitted address proof matches with the address updated in your bank records. If you have multiple relationships with Citibank and you have KYC due on more than one of your relationships, please submit your KYC documents for ANY of your relationships to be marked 'KYC compliant' for your account.